You have 14 days from the delivery date, as confirmed by tracking, to contact us regarding a return request.
To initiate a return request, contact us at admin@nordicsweet.com and include your order number and a clear explanation of the issue.
Submitting a request does not guarantee approval.
Due to the nature of dietary supplements and food products, returns are strictly limited.
We only accept returns in the following cases:
You received the wrong product.
The product arrived damaged during transit.
The product arrived sealed but unusable due to a confirmed manufacturing defect, assessed case by case.
Opened, used, partially used, or unsealed supplements are not eligible for return or refund under any circumstances, except where required by mandatory local consumer law.
For safety, hygiene, and regulatory reasons, the following items cannot be returned:
Opened or unsealed supplements
Used or partially consumed products
Products with broken safety seals after delivery
Products returned due to taste, smell, texture, or personal preference
Products returned due to perceived lack of effect or results
Dietary supplements are ingestible goods, and once opened, they cannot be resold or reused.
Change-of-mind returns are not guaranteed and are generally not accepted for supplements.
If a change-of-mind return is exceptionally approved:
The product must be unopened, unused, and factory sealed
Original packaging must be intact
Approval is at our sole discretion and subject to local consumer law
All returns must be approved by our support team before shipping.
Returns sent without authorization will be rejected.
Do not send products back to the return address printed on the package.
Return instructions and return addresses vary by region.
For incorrect or damaged items, if your claim is approved:
We will offer either a replacement or a refund
Return shipping will be covered by Nordic Sweet where required
Photo evidence is mandatory before approval
For approved change-of-mind returns:
The customer is responsible for all return shipping costs
Original shipping fees are non-refundable
Orders marked as delivered by the carrier are considered fulfilled unless reported within the return window.
We are not responsible for issues caused by incorrect shipping information provided at checkout, carrier delays, or customs clearance delays.
If you experience an issue with your order, you must contact us first.
Filing a chargeback or bank dispute without contacting us may delay resolution and removes our ability to assist you directly.
We are not responsible for disputes filed before the customer follows our return and refund process.
If your order is delivered within the European Union, you may have a 14-day right of withdrawal under EU consumer law.
This right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, including dietary supplements.
If the product remains unopened and factory sealed, withdrawal may be possible in accordance with applicable law.
Once a return or claim is approved and verified, refunds are issued to the original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank.
If more than 15 business days have passed since approval, contact us at admin@nordicsweet.com.